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Mwebantu Customer Care
We’re here to help.
Questions about an order, selling on Mwebantu or your account? Our Zambia-based team is ready to assist.
Zambia-based support
Secure enquiries
Usually replies in 1 business day
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How can we help?
Popular help topics
Answers without the wait
Where is my order?
Use Track an Order with your order details for the latest status. If the status has not changed, send us the order number above.
How do I return a product?
Select Returns & refunds in the form and include your order number, the affected item and the reason for the return.
How do I become a seller?
Create a seller account to submit your business details. Our marketplace team will guide you through approval and store setup.
How do I report a vendor?
Send us the vendor name, relevant order number and a clear description. Our team will review the matter confidentially.
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